Complaints and suggestions

Any participant, parent, practitioner, partner or funder who is unhappy with a course, a support programme, a document or the way they were received.

By email to ass.agir21@gmail.com with the subject “Complaint”, by post to Association A.G.I.R., 14 rue Gounod, 93700 Drancy, or through the contact form (choose “Complaint”). Tell us the course or programme concerned, the date, the facts and what you expect.

• We acknowledge receipt within 2 working days.
• The person in charge studies the complaint with the team concerned and answers you within 15 working days, in writing.
• Every complaint is logged in our quality register, and the corrective actions decided are followed up, as required by our Qualiopi certification.

If our answer does not satisfy you, you may refer the matter to the consumer mediator whose details appear on your training contract, or to the competent courts. Suggestions are welcome through the same channels: they help us improve.